Key Work Benefits
We take the health and happiness of our employees seriously and we’re consistently searching for new ways to make mkodo the best place to work. From retirement planning to a wellness offering supporting mental & physical wellbeing.
Remote/Flexible working
Generous Holidays
Tech Scheme
Employee Assist Program
Bonus and Profit Share
Birthday Off
Team Socials
Pension Contribution
The Role - Helpdesk Support Analyst
If this is the opportunity you have been waiting for, to work in a fast-paced company with cutting-edge technology, please send your CV to jobs@mkodo.com
Apply HereKey Skills and Attributes
· A self-starter capable of multi-tasking and prioritising
· Highly organised, dedicated, reliable and flexible
· Strong attention to detail
· Strong knowledge of MS Office, including Outlook, Word, PowerPoint, and Excel
· Experience of project management/ support tools, eg JIRA, Redmine, ServiceNow
· Knowledge of SharePoint would be an advantage
· Excellent written, verbal, and interpersonal communication skills
· Enthusiastic and personable
Nice to Have
· Experience in the tech industry in a similar role
· Previous experience of Redmine, JIRA, ServiceNow, SharePoint
About the Role
A fantastic opportunity has arisen for an enthusiastic Helpdesk Support Analyst to handle incoming support issues from client organisations, as part of the operations team working in our growing Newcastle office. The role will also include some office admin tasks to help the smooth running of the Newcastle office.
Main Responsibilities
Support Desk
· Learn the products created by mkodo and apply knowledge to incoming support queue to diagnose and triage issues, training will be given
· Provide initial review of reported issue by following the steps to repeat
· Escalate issues as needed, either to project team or management
· Communicate between the various teams to ensure issues are responded to by the most appropriate person/team
· Keep the support tickets up to date
· Report on SLAs of the helpdesk to management
· Work within the Operations team to help administer internal systems access
Office Administration
· Assistance on any other administrative tasks that may arise
More benefits
What we offer?
· Hybrid working, mix of work from home and work from the office
· Excellent Holiday Allowance
· Relevant training
· Performance Bonus
· Quarterly Profit Share Scheme
· Regular team events
· Cycle to work Scheme
· Birthday off
· Home working payment
· Christmas lieu day
If this is the opportunity you have been waiting for, to work in a fast-paced company with cutting-edge technology, please get in touch with us.
Graduate development journey
Day 1
Grads onboarded as a cohort and focus on specific roles
First 2 weeks
Onboarding sessions and initial training
2 weeks
Grad team project with mentoring support
3 months
Grads present project to execs/senior leadership team. Start more compex project.
6 months
Present second project to the execs/senior leadership team. Grads join a client project team. Tech debt and support issues.
9 months
Start contributing to client deliverables.
12 months
Graduate from Grad scheme and become billable resource.
or send your CV to jobs@mkodo.com
Recruitment Process
For our web, Android and iOS engineering roles, we follow the below process:
For our roles, we follow the below process:
For our graduate roles, we follow the below process:
Review
We review applications and screen against our requirement criteria
Intro call
Successful applicants are invited to a 30-minute chat with a member of our team to get to know you a little, and tell you more about the role
Technical Exercise
You will be invited to a partake in a Pair Programming session with two of our Engineers, to assess your level of technical and coding abilities
Final Interview
A final meet with our HR team, and a Head of Engineering - also the chance to ask any questions about the role, and what it's like to work at mkodo
Offer
We make an offer to the person we feel most suitable for the role and business
Review
We review applications and screen against our requirement criteria
Intro call
Successful applicants are invited to a 30-minute chat with a member of our team to get to know you a little, and tell you more about the role
Skills Assessment
You will be invited to a second stage in the process to meet with more members of the team, and to show off your skills in your area of expertise. There will be the opportunity to ask any questions, and find out more about the role, and also to discuss your experience in more detail.
Final Interview
A final meet with our HR team, and a Head of Engineering - also the chance to ask any questions about the role, and what it's like to work at mkodo
Offer
We make an offer to the person we feel most suitable for the role and business
Review
We review applications and screen against our requirement criteria
Intro call
Successful applicants are invited to a 30-minute chat with a member of our team to get to know you a little, and tell you more about the role
1-hour interview
You're invited to a second interview with developers you'll work with. It's a no-code whiteboard session to evaluate your problem-solving, collaboration, and communication skills. Show us how you tackle challenges!
Offer
We’ll make offers to the successful graduates to join the cohort in early September
or send your CV to jobs@mkodo.com
Graduate Developer Scheme
mkodo operates its own 4-time, award-nominated graduate developer scheme across London and the Northeast. Check out our grad scheme page to learn more.
Learn More
